Our deployment is simple and painless. 
We are here to work with you.
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 ​DEPLOYMENT / IMPLEMENTATION
  1. Initial site visit & consultation. 
  2.  iAssist®, to be received by you, 1 – 2 days before installation.
  3. Deployment team to arrive in the morning, uncrate robot, map and program the iAssist®.  (average time 3 hours).
  4. During service you will use the iAssist®, while the deployment team observes.
  5. During service, the deployment team will make changes as needed.
  6. Our team provides on-board training to the customers team to ensure they become comfortable and confident with their new team members.
  7. Follow up call 7 days to 10 days after deployment, changes to programming to be made remotely as requested.

 Whenever and wherever your system encounters a situation, our technical support team is available to resolve, identify your concern, and provide solutions to minimize system interruption. 
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We're here to help!
Telephone: 1 866 475 6104 (9am-5pm EST)
​Email: technology@browneco.com

OUR WARRANTY ASSURANCE

  • Standard parts & labour warranty is 1 year from deployment date. 
  • Additional year(s) can be purchased.  Software updates are included through the lifespan of unit as released by the manufacturer.
  • Software and programming support is done through Browne technology. 
  • All hardware warranty issues are provided by a local service provider dispatched through Browne Technology®.
  • After sales support is included during the warranty period which​ ​includes “minor changes” to the programming when done remotely.